Crash Report – Arma Reforger

Latest revision as of 17:43, 4 November 2023

Crash Reporter

In the unfortunate event of a crash, the Crash Reporter collects crash information in order to allow Bohemia Interactive to collect and process the crash reasons.

This is an important stone in the user feedback process.

The Crash Reporter dialog.

Dialog

The Crash Reporter dialog offers a feedback field allowing the end user to provide details regarding the crash:

The most important aspect of a report is reproducibility: which relevant steps lead to this crash
If the reproduction is not guaranteed (e.g a "random" crash), then an accurate description of the context is welcome
If there was absolutely nothing relevant, just sending crash files will do

Correct Feedback	Incorrect Feedback
100% repro: place a HMMWV, get in as driver, then switch to any rear seat = crash Using World Editor with these mods crashes on opening Everon The Game Master teleported me twice in 5s, then I crashed	Pasting in viewport does that It doesn't work It crashed Fix it!

Dialog Availability
Operating System	Dedicated Server	Game	Workbench
Windows
Linux		N/A	N/A

The dialog allows the user to cancel report sending.

The files are automatically sent if the dialog is not available, unless the disableCrashReporter startup parameter is used.

Crash Reports Log

CrashReports.log is a file containing information from crash reports that were sent to Bohemia Interactive through Crash Reporter. It contains the following crash information:

Date and Time
Game version
State - Canceled, Failed (with error code), Successful (with report's GUID)

The GUID can be used as a reference to keep track while communicating with Bohemia Interactive.

ⓘ

The Dedicated Server stacks reports as the server may run unattended with autorestart. Only the last crash report is kept for Game/Workbench.

Logs Directory

Logs for Game are stored in the following directory:

Operating System	Logs Directory
Windows	%userprofile%\Documents\My Games\ArmaReforger\logs

Logs for Workbench are stored in the following directory:

Operating System	Logs Directory
Windows	%userprofile%\Documents\My Games\ArmaReforgerWorkbench\logs

Feedback Tracker

The Bohemia Interactive Feedback Tracker is a public feedback tracker available to end-users allowing them to report encountered issues.

ⓘ

Be sure to follow the How-To guide and to use Search before posting.

Available Forms
	PC (Project: Arma Reforger)	 Xbox (Project: Arma Reforger Xbox)
Bug Report	New Arma Reforger Bug Report	New Arma Reforger Xbox Bug Report
Private Bug Report	New Arma Reforger Private Bug Report	New Arma Reforger Private Xbox Bug Report
Modding Bug Report	New Arma Reforger Modding Bug Report	N/A

@@ Line 6: / Line 6: @@
 This is an important stone in the user feedback process.
+[[File:armareforger crash-reporter-dialog.png|thumb|The Crash Reporter dialog.]]
 === Dialog ===
@@ Line 30: / Line 31: @@
 {| class="wikitable align-center"
-|+ Availability
+|+ Dialog Availability
 ! Operating System
 ! Dedicated Server
@@ Line 48: / Line 49: @@
 The dialog allows the user to cancel report sending.
-The files are automatically sent if the dialog is not available.
+The files are automatically sent if the dialog is not available, unless the {{Link|Arma Reforger:Startup Parameters#disableCrashReporter|disableCrashReporter}} startup parameter is used.
 <!--
 === Collected Data ===
@@ Line 63: / Line 64: @@
 * build versions (exe + data)
 * Application (Game, Dedicated Server or Workbench)
-* [https://community.bistudio.com/wiki/Arma_Reforger:Startup_Parameters Startup parameters] (e.g <code>armareforger.exe -noSplash</code>)
+* [[Arma_Reforger:Startup_Parameters|Startup parameters]] (e.g <code style="display: block">armareforger.exe -noSplash</code>)
 * Encountered exception
 * Memory dump - if not sent, it will be kept locally, otherwise it will be deleted
@@ Line 82: / Line 83: @@
 ===== Game/Workbench Specific =====
 * User's backend identity
+-->
 === Crash Reports Log ===
- post-0.9.7
 CrashReports.log is a file containing information from crash reports that were sent to Bohemia Interactive through Crash Reporter. It contains the following crash information:
@@ Line 99: / Line 99: @@
 Only the last crash report is kept for '''Game'''/'''Workbench'''.
 }}
--->
 == Logs Directory ==
-Logs are stored in the following directory:
+Logs for Game are stored in the following directory:
 {| class="wikitable"
 ! Operating System
@@ Line 111: / Line 110: @@
 | Windows
 |
-  %userprofile%\Documents\My Games\ArmaReforger\profile
+  %userprofile%\Documents\My Games\ArmaReforger\logs
 <!--
 |-
@@ Line 118: / Line 117: @@
   /home/{user}/.local/share/Steam/steamapps/compatdata/1874900/pfx/drive_c/users/steamuser/Documents/My Games/
 -->
+|}
+Logs for Workbench are stored in the following directory:
+{| class="wikitable"
+! Operating System
+! Logs Directory
+|-
+| Windows
+|
+ %userprofile%\Documents\My Games\ArmaReforgerWorkbench\logs
+|}
+== Feedback Tracker ==
+The {{Link|https://feedback.bistudio.com/|{{Name|bi}} Feedback Tracker}} is a public feedback tracker available to end-users allowing them to report encountered issues.
+{{Feature|informative|Be sure to follow the {{Link|https://feedback.bistudio.com/w/ft_ar_howto/|How-To guide}} and to use '''Search''' before posting.}}
+{| class="wikitable align-right-col-1"
+|+ Available Forms
+!
+! PC (Project: {{Link|https://feedback.bistudio.com/project/view/66/|{{armaR}}}})
+! {{Icon|xbox|32}} Xbox (Project: {{Link|https://feedback.bistudio.com/project/view/67/|{{armaR}} Xbox}})
+|-
+| Bug Report
+| {{Link|https://feedback.bistudio.com/maniphest/task/edit/form/36/|New {{armaR}} Bug Report}}
+| {{Link|https://feedback.bistudio.com/maniphest/task/edit/form/37/|New {{armaR}} Xbox Bug Report}}
+|-
+| '''Private''' Bug Report
+| {{Link|https://feedback.bistudio.com/maniphest/task/edit/form/38/|New {{armaR}} Private Bug Report}}
+| {{Link|https://feedback.bistudio.com/maniphest/task/edit/form/39/|New {{armaR}} Private Xbox Bug Report}}
+|-
+| {{Link|https://feedback.bistudio.com/project/view/68/|Modding}} Bug Report
+| {{Link|https://feedback.bistudio.com/maniphest/task/edit/form/40/|New {{armaR}} Modding Bug Report}}
+| {{n/a}}
 |}
@@ Line 123: / Line 156: @@
 == See Also ==
-* {{Wikipedia|Crash reporter}}
+* {{Link|https://en.wikipedia.org/wiki/Crash_reporter}}
 * {{Link|Arma Reforger:Startup Parameters#noCrashDialog}}
-<!-- * {{Link|Arma Reforger:Startup Parameters#disableCrashReporter|Startup Parameters - disableCrashReporter}} post-0.9.7 -->
+* {{Link|Arma Reforger:Startup Parameters#keepCrashFiles}}
+* {{Link|Arma Reforger:Startup Parameters#disableCrashReporter}}
 {{GameCategory|armaR|Support}}