View source for Arma Reforger:Crash Report

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== Crash Reporter ==

In the unfortunate event of a crash, the '''Crash Reporter''' collects crash information in order to allow Bohemia Interactive to collect and process the crash reasons.

This is an important stone in the user feedback process.

[[File:armareforger crash-reporter-dialog.png|thumb|The Crash Reporter dialog.]]
=== Dialog ===

The Crash Reporter dialog offers a feedback field allowing the end user to provide details regarding the crash:

* The most important aspect of a report is reproducibility: which relevant steps lead to this crash
* If the reproduction is not guaranteed (e.g a "random" crash), then an accurate description of the context is welcome
* If there was absolutely nothing relevant, just sending crash files will do

{| class="wikitable valign-top-row-2"
! Correct Feedback
! Incorrect Feedback
|-
|
* 100% repro: place a HMMWV, get in as driver, then switch to any rear seat = crash
* Using World Editor with these mods crashes on opening Everon
* The Game Master teleported me twice in 5s, then I crashed
|
* Pasting in viewport does that
* It doesn't work
* It crashed
* Fix it!
|}

{| class="wikitable align-center"
|+ Dialog Availability
! Operating System
! Dedicated Server
! Game
! Workbench
|-
| Windows
| {{Icon|unchecked}}
| {{Icon|checked}}
| {{Icon|checked}}
|-
| Linux
| {{Icon|unchecked}}
| {{n/a}}
| {{n/a}}
|}
The dialog allows the user to cancel report sending.

The files are automatically sent if the dialog is not available, unless the {{Link|Arma Reforger:Startup Parameters#disableCrashReporter|disableCrashReporter}} startup parameter is used.
<!--
=== Collected Data ===

This is the list of data collected by the Crash Reporter:

==== Personal Information ====
* Operating System's username
* Computer name
* User message, if provided

==== Technical Information ====
* Game version (e.g 1.0.0.42)
* build versions (exe + data)
* Application (Game, Dedicated Server or Workbench)
* [[Arma_Reforger:Startup_Parameters|Startup parameters]] (e.g <code style="display: block">armareforger.exe -noSplash</code>)
* Encountered exception
* Memory dump - if not sent, it will be kept locally, otherwise it will be deleted
* Logs:
** console.log
** crash.log
** error.log
** script.log
* [[:en:DxDiag|DxDiag]] report
* List of loaded mods' GUID and name
* Backend environment (Stable or Experimental)
* Eventually additional files, listed by Crash Reporter
* Backend session ID (if hosting, through Game or Dedicated Server)

===== Dedicated Server Specific =====
* Backend server ID (post-0.9.7)

===== Game/Workbench Specific =====
* User's backend identity
-->

=== Crash Reports Log ===

CrashReports.log is a file containing information from crash reports that were sent to Bohemia Interactive through Crash Reporter. It contains the following crash information:

* Date and Time
* Game version
* State - Canceled, Failed (with error code), Successful (with report's GUID)

The GUID can be used as a reference to keep track while communicating with Bohemia Interactive.

{{Feature|informative|
The '''Dedicated Server''' stacks reports as the server may run unattended with autorestart.
Only the last crash report is kept for '''Game'''/'''Workbench'''.
}}


== Logs Directory ==

Logs are stored in the following directory:
{| class="wikitable"
! Operating System
! Logs Directory
|-
| Windows
|
 %userprofile%\Documents\My Games\ArmaReforger\profile
<!--
|-
| Linux
| {{Wiki|TODO|This path is for the game being played with Proton, ''not'' from running the server natively.}}
 /home/{user}/.local/share/Steam/steamapps/compatdata/1874900/pfx/drive_c/users/steamuser/Documents/My Games/
-->
|}


== Feedback Tracker ==

The {{Link|https://feedback.bistudio.com/|{{Name|bi}} Feedback Tracker}} is a public feedback tracker available to end-users allowing them to report encountered issues.

{{Feature|informative|Be sure to follow the {{Link|https://feedback.bistudio.com/w/ft_ar_howto/|How-To guide}} and to use '''Search''' before posting.}}

{| class="wikitable align-right-col-1"
|+ Available Forms
!
! PC (Project: {{Link|https://feedback.bistudio.com/project/view/66/|{{armaR}}}})
! {{Icon|xbox|32}} Xbox (Project: {{Link|https://feedback.bistudio.com/project/view/67/|{{armaR}} Xbox}})
|-
| Bug Report
| {{Link|https://feedback.bistudio.com/maniphest/task/edit/form/36/|New {{armaR}} Bug Report}}
| {{Link|https://feedback.bistudio.com/maniphest/task/edit/form/37/|New {{armaR}} Xbox Bug Report}}
|-
| '''Private''' Bug Report
| {{Link|https://feedback.bistudio.com/maniphest/task/edit/form/38/|New {{armaR}} Private Bug Report}}
| {{Link|https://feedback.bistudio.com/maniphest/task/edit/form/39/|New {{armaR}} Private Xbox Bug Report}}
|-
| {{Link|https://feedback.bistudio.com/project/view/68/|Modding}} Bug Report
| {{Link|https://feedback.bistudio.com/maniphest/task/edit/form/40/|New {{armaR}} Modding Bug Report}}
| {{n/a}}
|}


== See Also ==

* {{Link|https://en.wikipedia.org/wiki/Crash_reporter}}
* {{Link|Arma Reforger:Startup Parameters#noCrashDialog}}
* {{Link|Arma Reforger:Startup Parameters#keepCrashFiles}}
* {{Link|Arma Reforger:Startup Parameters#disableCrashReporter}}


{{GameCategory|armaR|Support}}