BTS Guidelines: Difference between revisions

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(insert both mehtods)
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# press ''Resolve Issue''
# press ''Resolve Issue''


===Method 1===
===Method 2===
# add a ''Relationship'' '''duplicate''' via ''Add Relationship'' to the other '''id'''
# add a ''Relationship'' '''duplicate''' via ''Add Relationship'' to the other '''id'''
# Change to '''Closed''' right to  ''Change Status To:''-Button
# Change to '''Closed''' right to  ''Change Status To:''-Button

Revision as of 15:26, 9 March 2007

Duplicate Handling

Method 1

  1. Change to Resolved right to Change Status To:-Button
  2. press Change Status To:
  3. Resolve page will open
  4. change Resolution to duplicate
  5. insert the id of the duplicate entry (note: this entry will not be altered)
  6. leave a note, why this is a duplicate
  7. press Resolve Issue

Method 2

  1. add a Relationship duplicate via Add Relationship to the other id
  2. Change to Closed right to Change Status To:-Button
  3. press Change Status To:
  4. Close page will open
  5. change Resolution to duplicate
  6. leave a note, why this is a duplicate
  7. press Close Issue
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