BTS Guidelines

Duplicate Handling

Method 1

1. Change to Resolved right to Change Status To:-Button
2. press Change Status To:
3. Resolve page will open
4. change Resolution to duplicate
5. insert the id of the duplicate entry (note: this entry will not be altered)
6. leave a note, why this is a duplicate
7. press Resolve Issue

Method 2

1. add a Relationship duplicate via Add Relationship to the other id
2. Change to Closed right to Change Status To:-Button
3. press Change Status To:
4. Close page will open
5. change Resolution to duplicate
6. leave a note, why this is a duplicate
7. press Close Issue