BTS Guidelines

Resolving Things

1. Change to Resolved right to Change Status To:-Button
2. press Change Status To:
3. Resolve page will open
4. change Resolution to fixed/no change required
5. change Fixed in Version (ONLY when resolution is fixed)
6. leave a note
7. press Resolve Issue

Note

Normally the REPORTER should change the Status to Closed afterwards, when he tested the resolution.

Duplicate Handling

1. Change to Resolved right to Change Status To:-Button
2. press Change Status To:
3. Resolve page will open
4. change Resolution to duplicate
5. insert the id of the duplicate entry (note: this entry will not be altered)
6. leave a note, why this is a duplicate
7. press Resolve Issue

Note

Instead of Resolved it is possible to take Closed, when the bug status is NEW.