BTS Guidelines: Difference between revisions
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** insert the id of the duplicate entry ('''note''': this entry will not be altered) | ** insert the id of the duplicate entry ('''note''': this entry will not be altered) | ||
** if appropriate check the "Close immediate"-checkbox | ** if appropriate check the "Close immediate"-checkbox | ||
** leave a | ** leave a note, why this is a duplicate | ||
** press "Resolve Issue" | ** press "Resolve Issue" | ||
[[Category:BTS]] | [[Category:BTS]] | ||
Revision as of 15:17, 9 March 2007
Duplicate Handling
- Change to "Resolved" right to "Change Status To:"-Button
- press "Change Status To:"
- on the next Page
- change Resolution to "duplicate"
- insert the id of the duplicate entry (note: this entry will not be altered)
- if appropriate check the "Close immediate"-checkbox
- leave a note, why this is a duplicate
- press "Resolve Issue"